1. Formation of the contract, persons
The guest accommodation contract is concluded as soon as the holiday apartment has been ordered and confirmed. The booking is made by the booking guest for all persons registered in the booking. The person making the booking is liable for all persons registered. The accommodation may only be occupied by those persons specified in the booking. In particular, the number of persons may not be exceeded. This also applies to children, toddlers, babies and young people. There is no right to occupancy by more than the agreed number of persons. The landlord can refuse to accept additional persons or make this dependent on additional payment. The holiday apartment may not be let to third parties.
2. Contract Performance
The conclusion of the guest accommodation contract obliges the contracting parties to fulfil the contract, regardless of the duration for which the contract is concluded.
3. Withdrawal, Cancellation
If the guest does not use the contractual services, he is obliged to pay the agreed or usual price, less the expenses saved by the landlord. The landlord’s cancellation conditions apply. The guest can withdraw from the contract at any time. In the event of such a withdrawal, the landlord will claim compensation for loss according to the following scale:
resignation until
45 days before the start of the rental period 10% of the rental price
44-33 days before the start of the rental period 30% of the rental price
32-22 days before the start of the rental period 60% of the rental price
21-12 days before the start of the rental period 80% of the rental price
11 days before the start of the rental period 90% of the rental price
The guest can offer a suitable replacement tenant. The landlord can accept the proposal in writing. The replacement tenant assumes all rights and obligations of the previous tenant. The replacement tenant must confirm the contract takeover in writing in advance. If the replacement tenant takes over the guest accommodation contract, the landlord can demand a processing fee of €50.00 from the departing tenant. There is no cancellation fee. For bookings via platforms such as Airbnb, booking.com or similar, the cancellation conditions agreed there apply.
In case of cancellations due to pandemic-related situations (e.g. travel restrictions), the following applies:
Cancellation up to 5 days before arrival: 100% refund of the rental price and the cleaning fee minus the overnight price for the first night.
Cancellation from 5 days before arrival until the day of arrival: 50% refund of the rental price, 100% refund of the cleaning fee
5. Arrival and Departure
The holiday apartment is available to the guest from 3 p.m. on the day of arrival and until 11 a.m. on the day of departure. Any other arrangements are made on a goodwill basis and are not binding.
6. Due Diligence Obligations
The guest is obliged to treat the rented premises and furnishings with care. Damage caused must be reported and replaced by the guest. When moving into the premises, the guest checks the furnishings for completeness and usability. If something is not in order, any damage can be reported to the landlord immediately. The guest must also report any damage that occurs during the rental period immediately. If the guest fails to comply with this obligation to report, he or she is not entitled to a reduction in rent due to these objectionable points. The landlord is entitled to compensation in an appropriate amount if unreported damage is discovered after the stay. Moving and rearranging furniture, as well as using unoccupied beds and their bed linen, is not permitted. In this case, the landlord can charge an additional cleaning fee. The programming of the TV system cannot be changed. Netflix access may only be used in the respective holiday apartment. Violations will be charged.
7. Method of payment
Payment is made in accordance with the written agreement in the booking contract. A deposit must be paid. The amount of the deposit is determined by the landlord. If the deposit is not paid or if the deposit is not paid on time, the landlord has the right to cancel the booking. This means that any tenant claim is forfeited. If the cancellation is not made or the apartment cannot be rented out to someone else, the guest remains obliged to pay the travel price less any savings made by the landlord (see § 3).
8. Non-Smoking Regulation
For fire safety reasons, all rooms are non-smoking. If this is not observed, the landlord is entitled to charge an extra cleaning fee of EUR 150.
9. Pets
Pets are not allowed in all holiday apartments. Please check when booking or ask us directly. In the event of violations, an additional cleaning fee of EUR 150 will be charged.
10. Access to the holiday apartment
The front door is equipped with a smart lock system. The guest receives digital access authorization during the rental period. If the landlord issues a transponder for use of the smart lock system, the guest is obliged to pay EUR 20 per transponder if it is lost. The guest receives an apartment key for access to the apartment itself. If this is lost, the guest bears the costs for replacing the door lock including three apartment keys.
11. Liability
The landlord is only liable for damage caused intentionally or through gross negligence. In the event of a slightly negligent breach of cardinal obligations, liability is limited to the damage that is typical for the contract and foreseeable. The exclusion of liability does not apply to injury to life, body or health. The provider is not liable for items brought in by the guest; they are not considered items brought in within the meaning of §§ 701 f. BGB. The provider’s liability under these provisions is therefore expressly excluded. This also expressly applies to valuables that the guest keeps and/or leaves behind in the holiday apartment. The landlord is not liable if the holiday or the rental property is affected by force majeure (war, civil unrest, storm surges, epidemics, fire, unforeseen construction noise, bad weather, cold, terrorist acts of violence, etc.). In such cases, any additional and/or rental costs incurred are borne by the guest.
12. Final Provisions, Severability Clause
Changes or additions to the guest accommodation contract or these General Terms and Conditions can only be made in writing. Unilateral changes or additions by the guest are invalid. Our General Terms and Conditions are deemed to be accepted upon request and/or acceptance of the guest accommodation contract. Should individual provisions of these General Terms and Conditions be or become invalid in whole or in part, this shall not affect the validity of the remaining provisions. The invalid provision is to be replaced by an effective one that comes closest to the economic and legal intention of the contracting parties.
